For Environmental Friendly Garden

Customer Service

  • Shipping & Delivery

    If you like to find out the cost of shipping, our website features 

    Your order is primary shipped by Fedex Ground Parcel service and Bullet Commercial Trucking freight. We may also use any other shipping company as long as the order can be deliver to the customers in the timely fashion.

    All commercial truck freight is for curbside delivery only. If you need to a moving service to move the freight into your house you have to pay the extra charge to the trucker, please call first for mover freight service.

    All damages and defective products have to be reported within three days of delivery and returns must be authorized.

  • Privacy & Security

    We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Green Garden Depot.

    We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.

    Our site uses cookies to keep track of your shopping cart. We use cookies to save your password so you don't have to re-enter it each time you visit our site.

    Our site's registration form requires users to give us contact information (like their name and email address) and financial information (like their account or credit card numbers). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

    This site contains links to other sites. Green Garden Depot is not responsible for the privacy practices or the content of such Web sites.

    Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All financial information (like their account or credit card numbers) are transmitted by our Secure Online Payment through Accesspoint Corporation's Secure payment Gateway. We have also setup Firewall in our website to prevent outsiders from trying to get unauthorized information. Our site have been authenticated and certified by Thawte, a reputable web site security provider.

    Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

    This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
     

    If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

     
    support@greengardendepot.com
  • Returns & Replacements

    If you have received damaged, defective or incorrectly shipped merchandise, please contact us within five days of receipt of order. To receive credit for damaged goods, a picture must be emailed or sent to www.greengardendepot.com with a request of credit and an explanation. We will review your request and issue a credit if appropriate.

    Bamboo is a natural material and slight variation of color can be expected. Bamboo products in packages may sometimes mold. It can be easily removed with a bleach solution. Bamboo will split, it is the nature of bamboo, we do not refund or return for split bamboo products. You can reduce the split of bamboo products by avoiding direct sunlight to the larger poles bamboo, let them ease into the temperature differentiation between placing them or uses outdoor.

    All returns must be authorized. Custom sized products cannot be returned unless it is defective or damaged. We will do our best to ensure your satisfaction.

    Products returned without authorization will not be accepted at our warehouse and consequently no refunds will be issued.

    The buyer will be responsible for the costs of back and forth shipping plus 15% restocking fee on all returned merchandise with the exception of damaged or wrongfully shipped items.

  • Payment & Ordering

    Due to the New Internet Credit Card Transaction, all transactions have to made real time, in another word, your credit card will be authorized at the time you place an order. We will charge your credit card account when your order is actually shipped. If you do not feel comfortable with that arrangement or you do not want to use your credit card over the internet, you can contact our sale at Toll free phone at 1-800-574-7248. We are glad to take your order over the phone, give you the freight charge, or any other question you may have. Your credit card will not be charged before the shipment is shipped out.

    We also take accept check or money order payment, you would go through the ordering procedure with our online order until you get to the invoice section. Instead of going to the next step for the credit card payment segment, you can simply fill up the Customer Information and print out the invoice then send it with your payment to Green Garden Depot, 3223 C Street NE, Suite 1, Auburn WA 98002.

    All order cancellations must be phoned in so that we can confirm the request as well as provide authorization of the cancellation. Order cancellelations will not be accepted through email and will not be honored.